Return Policy

Changed your mind or unsatisfied with your purchase? No problem! We want you to be thrilled with all of your purchases, so we understand sometimes it just doesn't work out.

  • You can return the unused item(s) within 7 days from receipt of your package or purchase in store. 
  • Returns are eligible for a 100% store credit or refund back to your method of payment method
  • Your order number and the original packaging are required for all returns.
  • We do not accept returns on Sale/Clearance items.
  • Shipping charges (original and return) are the customers responsibility.
  • At our discretion we may offer a partial refund or charge a 20%+ restocking fee, in particular if any item is not in its original condition, is damaged or missing parts for reasons not due to our error.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • Returns will be processed and credit/refund will be issued within 10 business days of receipt.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.

We cannot guarantee that we will receive your returned item.


Return In Store

Items can be returned at our store located in Eau Claire, WI

West Rowe
1416 S Hastings Way
Eau Claire, WI 54701


Return By Mail

Safely repackage and mail returns to:

West Rowe
1416 S Hastings Way
Eau Claire, WI 54701

Damaged Items:

If your online order arrived damaged or defective, please send photos of the damage, your order number, and item name to